Courier Management System

Courier management is the process of planning and executing last-mile delivery for packages and goods. Courier managers are responsible for scheduling order deliveries, assigning them to couriers, overseeing operations while couriers are in the field, and suggesting strategic improvements for future planning. Depending on the size and complexity of a business, courier management may also encompass certain aspects of vehicle oversight, fuel management, and courier expense approvals.

The 3 Objectives of Courier Management
There are three main objectives of courier management:

Deliver products to customers.
Support the couriers delivering those products.
Ensure that customers have a great buying experience, so they come back for more.
It sounds simple, but each goal comes with its own set of challenges. Deliveries are time-sensitive, and products can be fragile. Couriers will face obstacles in the field, including traffic, difficulty locating addresses, and customers who aren’t home. And your customers expect frequent updates.

It’s a lot to juggle. The best way to reach these objectives is to break each one down into simpler tasks. We’ve done this for you below.

Deliver products quickly and efficiently
The success of your business hinges on getting orders to customers on time and undamaged. The faster and more efficiently you execute deliveries, the higher your earning potential. This is what it means to deliver products quickly and efficiently:

Transport products safely. Courier management teams aren’t typically responsible for packaging goods, but they do need to make sure products are protected during transport. Depending on what you’re transporting, you may need insulated bags for food storage, cushioned packaging for breakable goods, or tall dividers for flower deliveries.
Consistently meet or surpass due dates and times. More than half of online shoppers say delivery turnaround time defines a positive experience, and 89% of consumers report ditching a brand because of poor customer experience. You need to optimize delivery routes, assign deliveries in priority order, and take every step you can to maximize your delivery speed.
Drive efficiently. Manual calculations are prone to human error and take longer than using software. Give yourself a competitive advantage by relying on courier route optimization software to calculate the most efficient routes in seconds.
Consider implementing fuel-management strategies, too. You can cut costs and increase your overall efficiency simply by maintaining delivery vehicles and teaching couriers fuel-efficient driving techniques.

Maximize work capacity by supporting couriers
When a customer shops online, couriers are the only brand representative customers meet. Couriers are arguably your most valuable asset, so it makes sense to support them any way you can. Here’s how you can enable couriers to perform their best and, in turn, drive revenue for your company using a route optimization tool like OptimoRoute:

Give couriers clear routing instructions that are easy to follow. Otherwise, drivers will spend a lot of time sitting in their car, entering each new address into their GPS instead of driving to their next destination. Use the OptimoRoute Driver App to provide drivers with turn-by-turn navigation from their preferred mapping app.
Give couriers advance notice about shifts. Minimize last-minute no-shows by giving workers their schedules as far in advance as possible. With OptimoRoute you can schedule as far as 5 weeks in advance. The more notice you give couriers, the easier it is for them to find coverage, and the less likely they are to “call in sick” the morning of their shift.
Schedule driver breaks appropriately. Driver breaks aren’t a luxury; they’re a legal right, and you can run into a lot of issues if you don’t proactively schedule them. OptimoRoute helps you schedule breaks automatically to have the least impact on delivery routes.
Motivate couriers with clear goals and company purpose. Numerous publications have documented the correlation between a positive company culture and worker productivity. Set clear goals, and support your employees so they achieve them.

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